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Terms & conditions

£99 Fixed price repair payment:

Our £99 fixed price repair service begins when Mark enters the property, from this point you will be

required to pay the full £99 fixed price repair charge.

You can also employ us to diagnose and repair an issue whilst we are  providing another service. In this

instance our £99 fixed price repair service will begin as soon as you give us consent to start, from this

point you will be required to pay the full £99 fixed price repair charge.

For callouts that require parts to be ordered, you will be required to pay the full cost of all parts used and

or ordered before Mark leaves the property at the end of the first visit, then just pay the £99 fixed price

repair fee before Mark leaves the property at the end of the second visit.

Full payment is still required before Mark leaves the property, whenever:

- A repair requires additional work not included in  our fixed price repair service.

- A part/appliance is beyond repair due to parts being obsolete or through damage requiring upgrade.

- A separate quote we provide at our diagnostics visit has been accepted or not accepted.

- A decision is made by the end user or responsible person of the property to not go ahead with the repair.

- A gas installation or gas appliance is classified as unsafe to use as per the current regulations.

- A heating or hot water system is classified as unsafe to use as per the current regulations.

Unsafe situations:

In the event that your gas installation or unvented hot water system is classified as unsafe to use. All gas

engineers are obligated to follow the Gas  industry's Unsafe Situation Procedures (GIUSP), these

procedures will be explained by Mark including supporting documents from the current regulations in

force and your options will be discussed.

12 month labour guarantee:

Your 12 month labour guarantee begins when Mark leaves the property after completing the service(s)

you employed us for and ends 365 days after the completion date.

Your 12 month guarantee is only valid for the work completed by Gas Trademark limited and therefore

does not include the repair/replacement of any other parts/appliances that fail to work, leak or have

intermittent problems which have not been replaced by Gas Trademark limited.

 

Your 12 month labour guarantee is only valid if your existing system is installed to the manufacturers

instructions and/or the current regulations. For example: we identify the plate heat exchanger in your

boiler is blocked due to the poor water quality of your heating system - i.e not being within the

requirements as set by the manufacturer of your boiler. In this situation Mark would provide you with a

fixed price to replace the plate heat exchanger (£99 fixed price repair  fee plus the cost of parts) plus a

separate fixed price to correct the water quality of your heating system too. Let's say you then decide to

go ahead with replacing the plate heat exchanger but decide not to correct the water quality of your

system - even though it has been explained by Mark that the new plate heat exchanger and possibly

other parts will become blocked and fail to work due to the poor water quality of your heating system.

In this instance you would appreciate we cannot provide you with any guarantee.

 

Your 12 month labour guarantee will be void in the event that damage has been caused by anyone other

than Gas Trademark limited.

 

You do have legal rights in relation to the services we provide and they are not affected​ by our guarantee.

Replacement parts:​

We develop synchrony with the best supply chains available and we only install official parts from

manufacturers who we trust.

 

Our £99 fixed price repair service can only be applied to replacement parts of the same type, for example

if you decide you would like to upgrade from a standard faulty room thermostat to a smart learning room thermostat then this will be classed as an upgrade - not a repair and therefore, will not be included

in our £99 fixed price repair service. However, we can provide a separate fixed price there and then for the

upgrade so you can compare the difference between going ahead with the repair or choosing to upgrade.

Markup on goods:​

It is standard practice for companies like us to markup the value of items we supply on your behalf. This is

in part to cover the costs we incur from tasks like: sourcing, purchasing, collecting, checking, storing,

delivering or returning those items. We do receive a tradesman discount on most items and the fixed rate

markup value we apply to our cost price is 25% on all items we supply.

Manufacturers guarantee

Most parts come with a manufacturers guarantee, the manufacturer will be responsible for all faulty

goods during their guarantee period but we will replace them without labour charge during our 12 month

labour guarantee.

Gas boiler service:

It isn't possible to complete a gas boiler service if your gas boiler/installation is leaking/faulty or classified

as unsafe to use - in this instance the issue(s) with your boiler/installation would need to be repaired

before we can complete the boiler service.

 

You could Employ Gas Trademark to repair the issue at a fixed labour price of £99 plus parts ONLY when

needed and receive a 50% discount on the initial boiler service (reduced from £90  to £45).

Once we have started your gas boiler service you will be required to pay the gas boiler service amount in

full, including if at any stage during the boiler service your gas boiler is classified as unsafe or beyond repair.

50% boiler service discount:

This discount is only available when ​ paired with any other service we provide and must be completed at

the same time.

 

It isn't possible to complete a gas boiler service if your gas boiler/installation is leaking/faulty or classified

as unsafe to use - in this instance the issue(s) with your boiler/installation must be repaired by

Gas Trademark Limited before we can complete the discounted gas boiler service.

 

Once we have started your gas boiler service you will be required to pay the discounted gas boiler service

amount in full, including if at any stage during the boiler service your gas boiler is classified as unsafe or

beyond repair.

Services requiring a separate quote:

Replacement boilers, boiler upgrades, system control upgrades, replacement boiler flues/flue seals,

replacement radiators, replacement hot water cylinders, replacement water tanks, replacement

manifolds and power flushing are not included in our £99 fixed price repair service but they can be

quoted separately. Please note you will still be required to pay the full £99 fixed price repair fee plus any

parts ordered/used.

Water and gas leaks:

Pipework repairs are not included in our fixed price repair service. However,  we will repair leaks

on all of the qualifying callout issues listed on our £99 fixed price repair service page – as part of that service.

We charge £84 per hour plus materials to trace and repair leaks on hidden or exposed pipework.

Household Appliances:

We do not work on washing machines, dish washers, baths, showers, toilets, basins, bidets, sinks, taps or

any type of drainage system, therefore these are also not included in our £99 fixed price repair service.

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